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Nodal Officer

Nodal Officer
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Nodal Officer

CONTACT ADDRESS, E-MAIL AND TELEPHONE NUMBER OF THE APPELLATE AUTHORITY AND TIME LIMITS FOR DISPOSAL OF APPEALS:
If you have a complaint regarding any aspect of your service, we encourage you to first contact our Customer Service Department at our Toll Free Number 1800 1234 001 or write to us at siticare@siticable.com. Billing related complaints not made within 30 (thirty) days of the billing in question may not be honored, if you are not satisfied with the manner in which your concern has been addressed after speaking with the Customer Service Department, please submit your complaint in writing to the Nodal Officer at the address listed below:

Broadband Services

State Name of Nodal Officer Contact Number Email Communication Address
Delhi & Haryana Arjun Talwar 0120-4526783 Nodal.bb@siticable.com GYS Global, Tower-A, North Wing, Sector - 125, Noida, U.P. - 201301

Cable TV Services

State Name of Nodal Officer Contact Number Email Communication Address
Madhya Pradesh Ravinder Pal Singh Bhatia 8435011111 ravinder.bhatia@siticable.com 201-203, 3rd Floor, Gravity Tower, Opp. Aggarwal Stores, Above U-Turn Showroom, Near Janjeerwala Square, Indore (MP) 452001
Rajsthan Alok Soni 9649965555 alok.soni@siticable.com 801-807,8th Floor, Apex Tower(Mangalam) Tonk Road, Jaipur-302019
Delhi Saurabh Singh 0120-4526781 Saurabh.singh@siticable.com 1st Floor, FC-09, Gate No.3, Sector-16A,FilmCity, Noida-201301
Haryana & Punjab Amit Prashar 9888113344 amit.prashar@siticable.com 1st Floor, FC-09, Gate No.3, Sector-16A,FilmCity, Noida-201301
Uttar Pradesh Thakur Rajnish Sinha 9934010808 rajnish.sinha@siticable.com 122/227, Sarojini Nagar, Kanpur-208012
Karnataka Sudheer Raju 9538886564 sudheer.raj@siticable.com No-39, United Mansions, M.G.Road, Bangalore
Maharashtra Sandip Parulekar 022-43605555 sandip.parulekar@siticable.com 4th Floor, A-wing, Madhu Industrial Area,P.B.Marg, Worli, Mumbai-400013
West Bengal Biswajit Dey 033-40025020 nodal.kol@siticable.com J-1/15, EP Block, Saltlake, Sector-V, Kolkata-91

Indian Cable Net Co. Limited

State Name of Nodal Officer Contact Number Email Communication Address
West Bengal Jai Prakash Jindal 033-40025020 nodal.icncl@siticable.com J-1/15, EP Block, Saltlake, Sector-V, Kolkata-91

Siti Digital Media Network Pvt. Ltd.

State Name of Nodal Officer Contact Number Email Communication Address
Telangana J Gopala Rao 9849009249 j.rao@siticable.com 6-2-929, DB Enclave, Rajbhavan Road, Kairatabad

Siti Maurya Cable Net Pvt. Ltd.

State Name of Nodal Officer Contact Number Email Communication Address
Patna Rajneesh Dixit 0920478998 rdixit9@gmail.com 2nd Floor,Marwari Awas Griha Compound,Fraser Road,Patna -800001, Bihar
Bihar Madanjeet Kumar 09334107989 kmadanjeet@sitimaurya.in 2nd Floor,Marwari Awas Griha Compound,Fraser Road,Patna -800001, Bihar

Nodal Officer will resolve the appeal within 10 days of receipt of the appeal. Nodal Officer is Available on all working days (Monday to Saturday) 10:00am to 6:00pm

On receipt of a complaint, the same will be recorded in our system and a unique docket number will be provided to the consumer. The complaints of consumer are resolved by our customer care executives. If the complaint requires further resources, we will forward it internally for required actions. The complaint will be solved in a defined Turnaround Time (TAT). The same will be informed to the customer via suitable media.

You can track status of the Service Request number via:
Telephone: 1800-1234-001 (Toll free)
Mail: siticare@siticable.com  Visit: www.siticable.com
Post: Essel House, B-10, Lawrence Road Industrial Area, New Delhi – 110 035

The resolution of the Service Request will be communicated to you via telephone call to your registered contact number or by email. Closure of the Service Request will be communicated via suitable media, if any.

In the event, you are still not satisfied with the resolution provided from the Contact Centre, you can approach the Nodal Officer to file an appeal on your complaint.

Nodal Officer : Mr. Vishwa Bandhu Sharma
Address          : GYS Global, Tower-A, 4th Floor, Sector - 125, Noida, U.P. – 201301.
Tel/Fax            : 0120-4526740/4526777
Email              : nodal.del@siticable.com